Terms of Service

PRIMALON

IMPORTANT NOTICE: THESE TERMS OF SERVICE CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 20. BY USING THIS WEBSITE OR PURCHASING OUR PRODUCTS, YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THIS SITE.

1. INTRODUCTION

Primalon ("Primalon," "we," "us," or "our") is a wellness e-commerce brand specializing in premium recovery products, including our flagship Red Light Therapy Mat, designed to support physical wellness, muscle recovery, and overall well-being. Our products are developed with cutting-edge technology to deliver results for individuals seeking to improve their health from the comfort of home.

By accessing, browsing, or using the Primalon website (https://primalon.co/) or purchasing our products, you agree to comply with and be bound by these Terms of Service ("Terms"), as well as any additional terms and conditions applicable to specific sections of the site or products. If you do not agree to these Terms, you must not use this website or purchase products from Primalon.

These Terms constitute a legally binding agreement between you (the "User" or "Customer") and Primalon. You acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. If you are using this website or purchasing products on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

Primalon reserves the right, at its sole discretion, to modify or replace these Terms at any time without prior notice. Changes are effective immediately upon posting. Your continued use of the website after any changes constitutes acceptance of the updated Terms. You should check these Terms periodically for modifications.

2. ELIGIBILITY

2.1 Age Requirements

To use the Primalon website and purchase our products, you must be at least 18 years old, or the age of majority in your jurisdiction of residence, whichever is greater. By accessing the website or purchasing products, you represent and warrant that you meet this age requirement. If you are under the required age, you must not use the website or engage in any transactions.

Primalon does not knowingly collect, solicit, or maintain personal information from individuals under 18. If we become aware that we have collected personal information from a minor without parental consent verification, we will take steps to remove that information from our records. If you believe a minor has provided us with personal information, please contact us immediately using the details in Section 26.

2.2 User Account Responsibility

To access certain features or to make purchases, you may be required to create a user account. When creating an account, you agree to provide accurate, current, and complete information. You agree to promptly update your information to maintain its accuracy. Failure to provide accurate information may result in the suspension or termination of your account.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You accept full responsibility for all activities conducted under your account. Primalon is not liable for any loss or damage arising from your failure to safeguard your account credentials.

3. PRODUCTS AND SERVICES

Primalon specializes in innovative wellness and recovery solutions. Our primary product includes:

Red Light Therapy Mat: An advanced therapeutic device that uses clinically studied red and near-infrared light wavelengths to support muscle recovery, reduce inflammation, promote circulation, and enhance overall well-being. The mat is designed for personal home use and is suitable for athletes, fitness enthusiasts, and individuals seeking non-invasive wellness support.

Each product is designed to the highest quality and safety standards. Detailed descriptions, features, and specifications are available on the Primalon website.

3.1 Product Availability

Primalon strives to maintain accurate stock levels on its website. Products are sold on a first-come, first-served basis. If a product is out of stock, it will be indicated on the product page, and customers may pre-order or request notification when it is available again.

In some cases, Primalon may allow backorders for high-demand items. If you place a backorder, you will be informed of the estimated delivery time, and your payment method will be charged at the time of order. Primalon reserves the right to discontinue any product without prior notice. Outstanding orders will be fulfilled if possible, or customers will be offered a refund or alternative product.

3.2 Use and Safety Instructions

All Primalon products are designed for safe and effective use when the provided instructions are followed. Users are responsible for reading and following all safety instructions provided with the product. Failure to do so may result in injury, damage, or property loss, for which Primalon will not be held liable.

Products involving light therapy require careful use to avoid potential hazards, including but not limited to eye injury from direct exposure. All users must consult a qualified healthcare provider before use if they have any underlying health conditions, photosensitivity, are pregnant, or are taking photosensitizing medications.

4. HEALTH AND MEDICAL DISCLAIMER

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY. PRIMALON'S PRODUCTS ARE NOT MEDICAL DEVICES AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, PREVENT, OR MITIGATE ANY DISEASE, MEDICAL CONDITION, OR HEALTH PROBLEM.

The Red Light Therapy Mat and all other Primalon products are designed for general wellness and personal recovery purposes only. Nothing on the Primalon website, in product materials, or in any communications from Primalon constitutes medical advice, diagnosis, or treatment recommendation.

You should always seek the advice of a licensed physician or qualified healthcare professional before beginning any new wellness regimen, including the use of red light therapy. Do not disregard professional medical advice or delay seeking it because of something you have read on this website or in product materials.

Primalon makes no representations or warranties — express or implied — that its products will produce any specific health outcome, improve any medical condition, or be suitable for any particular individual's needs. Individual results may vary significantly.

The following individuals should NOT use Primalon products without explicit written clearance from a qualified healthcare provider:

Individuals with photosensitivity disorders or conditions aggravated by light exposure
Individuals taking photosensitizing medications (e.g., certain antibiotics, diuretics, or antifungals)
Pregnant or breastfeeding individuals
Individuals with active cancer or undergoing cancer treatment
Individuals with epilepsy or seizure disorders
Individuals with implanted electronic devices such as pacemakers or neurostimulators
Individuals with open wounds, active infections, or skin conditions at the treatment area
Children and minors

By purchasing or using any Primalon product, you acknowledge and agree that: (a) you have consulted with or are not required by your personal health circumstances to consult with a healthcare provider; (b) you assume full responsibility for determining whether use of the product is appropriate for your individual health situation; and (c) Primalon shall bear no liability for any health outcomes, adverse reactions, injuries, or damages arising from your use of the product, whether or not you have followed provided instructions.

Any testimonials, reviews, or results shared on the Primalon website or social media are individual experiences and are not representative of typical or guaranteed outcomes. These are not to be construed as medical claims or endorsements.

5. ORDERS AND PAYMENTS

5.1 Order Process

Customers can place orders directly through the Primalon website. To initiate an order, browse the product catalog, add desired products to the shopping cart, and proceed to checkout, where you will enter shipping details, choose a payment method, and review your order before finalizing.

After placing an order, you will receive an email confirmation detailing the products purchased, your order number, and estimated delivery. Once shipped, a shipping confirmation with tracking information will be provided.

Order modifications or cancellations may be requested within a limited timeframe after placement. Modifications or cancellations may not be possible once an order has been processed or shipped. Primalon does not guarantee that all modification or cancellation requests will be successfully processed. Contact customer support as soon as possible for any changes.

5.2 Payment Methods

Primalon accepts major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment platforms. All payments are processed securely using encryption technology to protect customer information. Payments are typically processed at the time of order placement.

5.3 Pricing

All prices are listed in U.S. dollars (USD) and are subject to change without notice. The price displayed at the time of purchase is the price charged. In the event of a pricing error, Primalon reserves the right to cancel the order and issue a full refund. Primalon does not offer price matching or retroactive price adjustments if a product later drops in price.

5.4 Taxes

Sales tax is calculated based on the shipping address and applied in accordance with applicable state and local laws. For international orders, the customer is responsible for any customs duties, taxes, or import fees imposed by the destination country. Primalon is not responsible for these additional charges.

6. SHIPPING AND DELIVERY

6.1 Shipping Policy

Primalon offers shipping within the United States and select international destinations. Shipping is free of charge. Orders are typically processed within 2-5 business days. During peak periods, processing times may be longer.

6.2 Estimated Delivery Times

For standard shipping within the continental United States, delivery typically occurs within 2-5 business days from shipment. International delivery times vary by destination and may take 7-21 business days. Unexpected delays may occur due to weather, carrier issues, or customs processing. Customers are encouraged to use provided tracking information and contact support if their order is significantly delayed.

6.3 Lost or Damaged Goods

If a shipment is lost in transit, customers should contact Primalon customer support immediately. Primalon will work with the carrier to locate the package. If recovery is not possible, Primalon will work with the customer on an appropriate resolution.

If a product arrives damaged, customers must document the damage with photographs and contact Primalon customer support immediately. Primalon may request the damaged item be returned for inspection. Depending on the circumstances, Primalon will offer a replacement or refund.

7. RETURNS AND REFUNDS

7.1 Return Policy

If you are unsatisfied with your purchase, Primalon offers returns within 30 days of receipt for a full refund or exchange. Items must be in their original, unused condition, in original packaging with all tags, manuals, and accessories included.

The following items are not eligible for return:

Customized or personalized products
Opened or used items, unless confirmed defective under the product warranty
Final sale items
Products that pose health or safety risks if returned after use

7.2 Return Conditions

All returns must be pre-arranged with Primalon customer support. Returns that are not pre-arranged will not be accepted. Unless the return is due to a defective product or a Primalon error, customers are responsible for return shipping costs. Primalon recommends using a trackable shipping method, as it is not responsible for items lost or damaged during return transit.

Upon receipt of a returned item, Primalon will inspect it to confirm it meets return conditions. If ineligible, Primalon will notify the customer and offer the option to have the item returned at the customer's expense.

8. INTELLECTUAL PROPERTY

8.1 Ownership of Content

All content on the Primalon website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Primalon or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this website is the exclusive property of Primalon.

8.2 Trademarks

The trademarks, service marks, logos, and branding used and displayed on the Primalon website are registered and unregistered trademarks of Primalon. Nothing on this website should be construed as granting any license or right to use any trademark without the prior written permission of Primalon. Primalon enforces its intellectual property rights to the fullest extent of the law.

8.3 Limited License

Primalon grants you a limited, non-exclusive, non-transferable, revocable license to access and make personal use of this website. This license does not include any resale or commercial use of the site or its contents; collection and use of product listings or pricing for competitive purposes; any derivative use of the site; or use of data mining, robots, scrapers, or similar data extraction tools. Any unauthorized use immediately terminates this license.

9. USER CONTENT

Primalon may allow users to post content such as reviews, comments, or photos on its website or social media platforms (collectively, "User Content"). Users are responsible for the content they submit and must ensure contributions are accurate, lawful, and respectful.

Users maintain ownership of User Content they post but grant Primalon a worldwide, royalty-free, perpetual license to use, reproduce, distribute, display, and modify such content for business purposes including marketing, product improvement, and customer communication.

Primalon reserves the right to remove any User Content that it determines, in its sole discretion, to be unlawful, offensive, misleading, defamatory, or otherwise in violation of these Terms.

Any feedback, suggestions, or ideas you submit to Primalon are considered non-confidential and non-proprietary. By submitting feedback, you agree that Primalon may freely use such input without restriction or compensation.

10. WEBSITE SECURITY AND PROHIBITED USE

You are prohibited from violating or attempting to violate the security of this website, including: (a) accessing data not intended for you; (b) logging onto a server you are not authorized to access; (c) probing, scanning, or testing the vulnerability of any system or network; (d) using any scraper, crawler, spider, robot, or automated means to access or copy data; or (e) framing or mirroring the site on any other server or device.

You agree not to use any device, software, or routine to interfere with the proper functioning of this website. Violations may result in civil or criminal liability. Primalon will investigate suspected violations and may cooperate with law enforcement authorities in prosecuting users involved in such violations.

11. DISCLAIMERS AND LIMITATION OF LIABILITY

11.1 Disclaimer of Warranties

THE PRIMALON WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PRIMALON DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

11.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRIMALON, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE WEBSITE, PRODUCTS, OR SERVICES — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY LAW, PRIMALON'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR PRODUCTS OR WEBSITE SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO PRIMALON FOR THE PRODUCT(S) AT ISSUE IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

Our products are solely for personal, domestic use. You agree not to use them for any commercial, business, or resale purposes. Primalon shall not be liable for any commercial or economic losses you may suffer.

11.3 Indemnification

You agree to defend, indemnify, and hold harmless Primalon and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of: (a) your breach of these Terms; (b) your use of our products or website; (c) your violation of any law or third-party rights; or (d) any modification to the product not authorized in writing by Primalon.

12. PRODUCT SAFETY WARNING

WARNING: IMPROPER USE OF THE RED LIGHT THERAPY MAT MAY RESULT IN PERSONAL INJURY, EYE DAMAGE, SKIN BURNS, OR PROPERTY DAMAGE. READ ALL INSTRUCTIONS BEFORE USE. PRIMALON ASSUMES NO RESPONSIBILITY AND WILL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING FROM IMPROPER USE, SETUP, OR MAINTENANCE OF ITS PRODUCTS.

It is critical that you read all instructions thoroughly before setting up or using any Primalon product. Key safety requirements include:

Never look directly into the light panels — always use provided eye protection
Do not use the mat if the power cord, plug, or housing is damaged
Keep the mat away from water and humid environments unless explicitly rated for such use
Do not use while sleeping or unattended
Keep children and pets away from the device during operation
Do not exceed recommended session lengths as described in the product manual

By using any Primalon product, you agree to release Primalon from any and all liability, claims, or damages arising from use or misuse of the products. You acknowledge that the use of the products is at your own risk.

13. COMPLIANCE WITH LAWS

13.1 General Compliance

Primalon operates in compliance with all applicable federal, state, and local laws and regulations of the United States. Users must ensure that their use of the Primalon website and products does not violate any laws applicable to their jurisdiction.

13.2 California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information, including:

The right to know what personal information we collect, use, disclose, or sell
The right to request deletion of your personal information
The right to opt out of the sale of your personal information
The right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, please contact us at the details provided in Section 26. We will respond to verified requests within 45 days as required by law. For full details on our data practices, please review our Privacy Policy at primalon.co/privacy-policy.

13.3 GDPR (European Users)

For users in the European Economic Area (EEA), Primalon complies with the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact us at the details in Section 26.

13.4 Consumer Protection

Primalon adheres to consumer protection laws that protect consumer rights and ensure fair trade and accurate information. All product descriptions and advertisements are intended to be accurate and not misleading. Primalon provides all required warnings, instructions, and safety guidelines with its products.

13.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any conflict of law provisions, except as otherwise provided in the arbitration section below.

14. PRIVACY

Your use of the Primalon website is also governed by our Privacy Policy, available at primalon.co/privacy-policy, which is incorporated into these Terms by reference. By using the website, you consent to the data practices described in our Privacy Policy. We encourage you to review it carefully.

15. SMS COMMUNICATIONS

By consenting to Primalon's SMS marketing at checkout or by subscribing via our subscription tools, you agree to receive recurring text notifications (including order updates, abandoned checkout reminders, marketing offers, and review requests), even if your mobile number is on any state or federal Do-Not-Call list.

To unsubscribe, reply STOP to any message from us. Message and data rates may apply. Message frequency varies. We reserve the right to modify any telephone number or short code used to operate this service. Primalon is not liable for failed, delayed, or misdirected delivery of any information sent through the service.

16. THIRD-PARTY LINKS AND TOOLS

The Primalon website may contain links to third-party websites. Primalon does not review or control these sites, is not responsible for their content, and does not represent that their content is accurate or appropriate. Your use of third-party sites is at your own risk and subject to those sites' terms and policies.

We may provide access to optional third-party tools on an "as is" and "as available" basis without any warranties or endorsements. Any use of optional tools is entirely at your own risk. Primalon shall have no liability arising from your use of such third-party tools or websites.

17. AFFILIATE PROGRAMME TERMS

These Affiliate Programme Terms apply to any individual or entity participating in Primalon's affiliate, referral, or partner programmes ("Affiliates").

17.1 Right to Refuse Commission

Primalon reserves the absolute right, at its sole discretion, to refuse, withhold, reverse, or cancel any affiliate commission payment for any reason, including but not limited to suspected breach of these Terms, fraud, abuse, or activity deemed detrimental to Primalon's business, brand, or customers.

17.2 Prohibited Promotional Methods

The following promotional methods are strictly prohibited and constitute a material breach of these Terms:

Promotion of affiliate links or discount codes through dedicated coupon, deal, or discount aggregator websites, blogs, forums, or groups, unless prior written approval has been expressly granted by Primalon
Placement of affiliate links or discount codes on "deals," "offers," or "coupon" pages designed primarily to aggregate promotional codes
Promotion of affiliate links through any form of paid advertising, including search engine advertising, display advertising, social media advertising, or any other paid media channels

17.3 Enforcement

Any Affiliate found to be in breach of these Affiliate Terms shall have all current and future commission payments refused and their affiliate account permanently restricted or terminated without notice. Primalon reserves the right to permanently refuse participation by any affiliate accounts owned or controlled by the same individual or entity.

18. TERMINATION OF USE

Primalon reserves the right to terminate or suspend your access to its website, services, and products at any time and for any reason, including but not limited to: violation of these Terms; engagement in illegal activities or fraudulent behavior; activities that compromise the security of the Primalon website or its users; or any conduct that Primalon determines, in its sole discretion, to be harmful to Primalon, its users, or third parties.

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination — including liability limitations, indemnification, health disclaimers, intellectual property provisions, and dispute resolution terms — shall survive termination of these Terms.

19. FORCE MAJEURE

Primalon shall not be liable for any failure to perform its obligations where such failure results from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, civil or military authority, fire, floods, strikes, pandemics, Internet disruptions, cyber attacks, communications failures, or shortages of transportation, fuel, energy, labor, or materials.

20. DISPUTE RESOLUTION AND BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. THIS SECTION CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER.

20.1 Mandatory Informal Dispute Resolution

If you have a dispute with Primalon, before formally pursuing arbitration, both parties agree to first attempt to resolve it informally in good faith. To initiate this process, you must send a detailed written notice ("Notice") to Primalon at hello@primalon.co describing the facts and circumstances of the dispute and the specific relief sought, including supporting documentation. Primalon will respond within a reasonable time.

The parties agree to engage in good faith pre-arbitration discussions for a period of no less than sixty (60) days from the date the Notice is received ("Informal Dispute Resolution Period"). The applicable statute of limitations and any filing-fee deadlines shall be tolled during this period. Completion of this process is a condition precedent to filing any arbitration demand. Any arbitration filed without first completing this process shall be subject to dismissal.

20.2 Binding Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY (NOT RESOLVED INFORMALLY AS SET FORTH ABOVE) BETWEEN YOU AND PRIMALON ARISING FROM OR RELATING IN ANY WAY TO: (1) THESE TERMS OF SERVICE; (2) YOUR USE OF THIS SITE; (3) ANY PURCHASE, TRANSACTION, OR RETURN; (4) OUR ADVERTISING OR MARKETING; OR (5) OUR PRIVACY AND DATA SECURITY PRACTICES — SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT.

The Federal Arbitration Act and federal arbitration law shall apply. Any arbitration shall be administered by National Arbitration and Mediation ("NAM") in accordance with NAM's Comprehensive Dispute Resolution Rules and Procedures in effect at the time any demand is filed, as modified by these Terms. For information on NAM Rules, visit https://www.namadr.com or contact NAM at commercial@namadr.com.

You and Primalon empower the arbitrator with exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of these Terms, including the arbitrability of any claim. The arbitrator shall issue a reasoned written award.

20.3 Class Action Waiver and Jury Trial Waiver

YOU AND PRIMALON AGREE THAT ALL DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU AGREE THAT YOU WILL NOT BE A MEMBER OF ANY CLASS IN A CLASS ACTION BROUGHT BY ANYONE AGAINST PRIMALON, NOR WILL YOU SEEK TO BECOME A CLASS REPRESENTATIVE. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PRIMALON EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

20.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court consistent with applicable jurisdictional and dollar limits. Additionally, if you in any manner violate Primalon's intellectual property rights, Primalon may seek injunctive or other appropriate relief in any state or federal court of competent jurisdiction.

20.5 Mass Arbitration

To the extent an arbitration falls within NAM's definition of a Mass Arbitration, the parties agree that additional procedures shall apply. Counsel for each side shall select 10 cases per side (20 total) to proceed first as a staged process, each assigned to a separate arbitrator. Remaining disputes shall not be filed or assessed arbitration fees until selected in subsequent stages. After the initial stage, the parties shall engage in a global mediation session with a retired federal or state court judge.

21. TIME LIMIT ON CLAIMS

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR YOUR USE OF PRIMALON'S WEBSITE OR PRODUCTS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CLAIM IS PERMANENTLY BARRED.

For purposes of this provision, a covered dispute is considered commenced at the time the Notice described in Section 20.1 is sent to Primalon. To the extent a claim is filed in arbitration or court without first providing such Notice, the claim is deemed commenced at the time of such filing.

22. MISCELLANEOUS

22.1 Entire Agreement

These Terms of Service and any other legal notices, policies, and agreements published by Primalon on the website constitute the entire agreement between you and Primalon regarding the website and its products and services. These Terms supersede all prior agreements or communications between the parties regarding the subject matter herein.

22.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

22.3 Waiver

The failure of Primalon to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver shall be effective only if in writing and signed by Primalon.

22.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Primalon's prior written consent. Any attempt to do so without consent is null and void. Primalon may assign or transfer these Terms at its sole discretion, without restriction.

22.5 No Third-Party Beneficiaries

These Terms are for the benefit of the parties only and do not create any third-party beneficiary rights.

22.6 Accuracy of Information

While Primalon attempts to ensure the accuracy of its website content, it makes no representation or guarantee as to the correctness, completeness, or currency of the information. It is possible that the website could include typographical errors, inaccuracies, or outdated information. Please consult a qualified professional before relying on any information presented on this website.

23. PROMOTIONS AND SPECIAL OFFERS

From time to time, Primalon may offer promotions, contests, sweepstakes, or special offers. Each such promotion is subject to its own specific terms and conditions, which will be made available at the time of the promotion. In the event of a conflict between such specific terms and these Terms, the specific promotion terms shall govern with respect to the subject matter of that promotion.

Primalon reserves the right to cancel or modify any promotion at any time and to disqualify any participant suspected of fraud, abuse, or tampering.

24. LINKS TO THIS SITE

Primalon grants you a limited, revocable, and non-exclusive right to create a hyperlink to the homepage of this website, provided the link does not portray Primalon or its products or services in a false, misleading, derogatory, or offensive manner. You may not use the Primalon logo, trademark, or name in the link without prior written permission.

25. MONITORING

Primalon reserves the right, but not the obligation, to monitor your access to and use of this website without notification. We may record or log your use in a manner set out in our Privacy Policy. You understand that your content may involve transmissions over various networks and may be subject to changes required by the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer across networks.

26. CONTACT INFORMATION

If you have any questions, concerns, or feedback about these Terms of Service or any Primalon product or service, please contact us:

Email: support@primalon.co

Website: https://primalon.co

For legal notices and formal correspondence, please direct communications to the above email address with the subject line "Legal Notice."

Primalon is committed to responding to all inquiries in a timely and professional manner.

These Terms of Service were last updated in April 2025. For the most current version, visit primalon.co/terms.