We’ll help you get a clear answer - quickly and respectfully.
- Replies within 24 hours
- 30-day returns
- 1-year warranty + lifetime support
Before you submit
Where’s my order / tracking?
Once your order ships, you’ll receive a tracking email. If you can’t find it, message us with your order number and we’ll help.
How do returns work?
We accept return requests within 30 days of delivery. Returns must be unused, undamaged, and in original packaging. Return shipping is covered by the customer. (No restocking fees.)
How long should I use the mat?
For first-time users, start gently (Level 1) and work up as your comfort grows. Many people begin with 10–20 minutes, a few times per week.
Warranty basics
We offer a 1-year warranty. If something isn’t working as intended, send your order number and a quick photo/video so we can resolve it faster.
How do I clean it?
Power off first. Wipe with a soft cloth and a gentle cleaner (avoid harsh chemicals). Ensure it’s fully dry before use.
What happens next
A simple process—so you’re never left guessing.
You send your message
Choose a topic and share details (order number helps).
We reply with clear next steps
Troubleshooting, return steps, or shipping updates.
If needed
we guide troubleshooting, replacement steps, or return instructions.
You’re in good hands
- “We don’t do runaround support.”
- “Clear answers, practical steps, respectful communication.”
- “Manufactured in an FDA-Registered Facility”
- “FCC & RoHS compliant”
Other ways to reach us
Do not return products to this address. Please contact customer support for return instructions.
Phone
+1 601 756-8947
(SMS Only)
Hours of operation: Monday - Friday: 8:00am - 5:30pm CST
Primalon, 17595 Harvard Ave Ste, C-613, Irvine, CA 92614
We can share usage guidance for our products, but we can’t provide medical advice. If you have a medical condition, consult your healthcare provider.